Name: Trucksarthi
Price: 1799 INR
Author: Sarthitech Private Limited

Effective Date: 1st Feb-2026
Last Updated: 28th Oct-2026

1. Introduction

This Privacy Policy describes how Sarthitech Private Limited (“Company”, “we”, “our”, “us”) collects, uses, stores, and protects information when you use:

Trucksarthi mobile applications for fleet owners and for drivers (Android and iOS)
Desktop web application
Website
Associated services and tools

(collectively referred to as the “Platform”).

For your own account, Sarthitech Private Limited is the Data Fiduciary under the Digital Personal Data Protection Act, 2023 - the organisation that decides why and how your personal data is used, and the one answerable to you for it.

Company Details:
Sarthitech Private Limited
WZ-101/51, Mohan Nagar, Pankha Road, South West Delhi, Delhi-110046, India.

2. Who This Policy Is About

Three different people appear in the Platform, and it matters which one you are.

Fleet owners. You hold the account. We are the Data Fiduciary for your account details and for how you use the Platform.
Drivers. You have your own login on the driver app. We are the Data Fiduciary for that login, your device, and your location while you have sharing switched on.
People whose details an owner enters - drivers, clients, suppliers, vendors and their staff. Here the fleet owner is the Data Fiduciary and we are their Data Processor: we hold that data on the owner’s behalf and act on their instructions. If you want to know what a transporter holds about you, or want it corrected or erased, ask them. If you cannot reach them, write to us at grievance@trucksarthi.in and we will help you find them.

3. Information We Collect

3.1 Account Information

When creating an account or using the Platform:

Name
Phone number
Email address
Company details
PAN number
GST number
Address
Date of birth (if provided)
Bank account details (if entered)

3.2 Business & Operational Data

Users may input:

Truck details
Driver details
Client details
Trip records
Financial transactions
Invoices and payments
Expenses and maintenance records.

3.3 Documents Uploaded

Users may upload:

Vehicle documents (RC, insurance, permits, etc.)
Identity documents
Financial or business documents.

3.4 Driver Data

Driver accounts may include:

Name
Phone number
Aadhaar or identification information
Driving licence details
Expense entries.

Drivers only see limited information relevant to assigned tasks.

3.5 Device & Technical Data

We may collect:

Device type
Operating system
IP address
Usage logs
Session information
A push notification token, so we can send you alerts.

3.6 Authentication Data

To verify identity:

OTP verification by SMS or WhatsApp to your mobile number
Biometric authentication (processed locally on your device; we do NOT store biometric data).

3.7 Location Data

The Trucksarthi Driver app collects precise device location (GPS), including while the app is running in the background or the screen is off, from drivers who have turned location sharing on. This is used to:

Show the fleet owner the driver’s and truck’s real-time location, for dispatch, safety, and fleet coordination.
Maintain a record of the driver’s stops and route for the day, viewable by the fleet owner.

Drivers turn location sharing on or off from the app’s Settings, separately for each fleet owner they drive for. Location data is visible only to the fleet owners the driver has turned it on for. To draw the route along the roads, the recorded points are sent to Google (the Roads service of Google Maps Platform); they are not shared with anyone else. The route history is kept for 30 days and then deleted automatically. Location is never used for advertising.

3.8 App Usage, Crash Reports and Advertising Measurement

We also collect:

App usage - which screens you open and which actions you take in the app.
Advertising measurement - your device’s advertising identifier, used to measure which of our advertisements led to installs.
Crash reports - when the app fails, what went wrong and the technical state of the app at that moment.

App usage and advertising measurement are part of the app on Android. On an iPhone they happen only if you choose “Allow” when iOS asks whether the app may track you (see section 4).

Crash reports are sent from every device, because we need them to find and fix faults, and they are anonymous: they carry no name, phone number, IP address, account details or screen recordings - only the error, the screen it happened on, the app version and the phone model. They are never used for advertising.

3.9 Your Privacy Choice

On an iPhone, your answer to iOS’s tracking question is kept by iOS itself, and the app follows it. We keep no separate copy of it.

3.10 Sarthi AI Assistant

When a fleet owner uses Sarthi AI, the assistant in the fleet owner app:

What you type or say is sent to our servers and on to Sarvam AI, which works out what you are asking and writes the reply.
The records needed to answer are looked up from your account and sent with it - for example the names of your trucks, drivers, clients, suppliers and places, and the trips, amounts and dates the question is about. Only what that question needs is sent.
Speaking. On most phones, your words are turned into text as you speak by the phone’s own speech recognition - Apple’s on iPhone, Google’s on Android - under Apple’s or Google’s privacy terms. Where that is not available, a short recording is sent to Sarvam AI to be turned into text. We do not keep voice recordings.
Your chat history is kept only on your phone, for your account, and is cleared when you log out. It is not stored on our servers.
On our servers we keep only how many messages each account sent and a technical record of each request (when it happened, how large it was and whether it worked), not what was said. Both are deleted after 90 days.

Sarthi never sends your documents, bank details, identity documents or login codes to Sarvam AI, and nothing is saved to your records unless you confirm it yourself.

4. Why We Are Allowed To Use It

The DPDP Act requires us to be clear about this, and the honest answer has two parts.

Running the Platform is not a matter of consent. Your account, your trips, your ledgers, your invoices, the OTP that logs you in - these exist because you asked us to provide the service. We could not withdraw them and still be Trucksarthi, so we do not pretend to offer a choice about them.
App usage and advertising measurement. On an iPhone these happen only if you choose “Allow” when iOS asks whether the app may track you. Saying no costs you no feature. You can change your answer at any time at Settings › Privacy & Security › Tracking on the iPhone; while it is off, the app also offers it at Settings › Privacy › Analytics and advertising. On Android they are part of the app; you can stop advertising measurement by deleting or resetting your advertising ID in the phone’s system settings.
Crash reports are sent from every device so that we can keep the Platform working. They are anonymous, as described in section 3.8, and are never used for advertising.
Location sharing is a separate choice again, made by the driver, in the driver app, and reversible at any time.
Sarthi AI processes your questions and the records needed to answer them because you ask it to, as part of the service you agreed to in our Terms (section 8.1). It is optional: if you do not use it, nothing is sent for it.

We also process data where the law requires it - for example, keeping tax records, or responding to a lawful order.

5. How We Use Information

We use collected data to:

Provide fleet management services
Create and manage trips, invoices, and financial records
Verify identity and prevent fraud
Enable secure login and authentication
Provide customer support
Improve performance and user experience
Send service notifications.

We do not use your business records to train machine-learning models, and we do not sell your data to anyone. Sarthi AI uses an existing model to answer you; it does not change this.

6. Third-Party Services

The Platform integrates with third-party providers:

Cashfree - PAN, GST, and bank account verification, and payments made on our website
Parivahan/Vahan APIs - vehicle information
Zoho Zepto Mail - email OTP verification
fast2sms.com - SMS OTP delivery
Google Play and Apple App Store - subscription billing when you buy a plan inside the app
Google Firebase - app analytics
Sentry - anonymous crash reports
PostHog - product usage analytics (fleet owner app)
Meta (Facebook and Instagram) - measuring how well our advertising works
Sarvam AI (Bengaluru, India) - understanding questions and speech, and writing replies, for Sarthi AI.

Information may be shared with these services solely to enable functionality.
Sentry receives only anonymous crash reports (section 3.8). Google Firebase, PostHog and Meta receive app usage and advertising measurement data as described in section 4: on an iPhone only if you allowed tracking, on Android as part of the app.
We do not control third-party data accuracy.

6.1 What we send to Meta for advertising measurement

So that we know which of our advertisements actually bring in customers, we tell Meta when someone visits a page of this website, books a demo call, installs the app, opens it, or starts a paid plan. We are specific about what this involves:

Your name and phone number are hashed before they are sent - converted into an irreversible code, so Meta cannot read them. They are never sent in readable form.
Technical details are sent as they are: your IP address, your browser or device type, Meta’s own advertising cookies if you have them, and your device’s advertising ID.
We do not send any of your business records. No driver, client, truck, trip, ledger, invoice or document data ever goes to Meta.

On an iPhone, none of this happens in the app unless you chose “Allow” when iOS asked whether the app may track you; you can change that at any time at Settings › Privacy & Security › Tracking. On Android it is part of the app; deleting or turning off your advertising ID in the system settings stops your device being matched. On our website, any browser or extension that blocks advertising cookies will stop it.

6.2 What Sarthi AI sends to Sarvam AI

Only when you use Sarthi, and only what that question needs, as set out in section 3.10: your question or the text of what you said, the records needed to answer it, and, where the phone cannot turn speech into text itself, a short voice recording. Sarvam AI processes it to provide the service to us. Your documents, bank details, identity documents and login codes are never sent.

7. Data Sharing

We do NOT sell user data.

Information may be shared:

With third-party providers needed to operate features
With the analytics and advertising partners named in section 6, as described there, to understand how the Platform is used and to measure our advertising. Contact details sent for advertising measurement are hashed first, as described in section 6.1
With Sarvam AI, when you use Sarthi AI, as described in section 6.2
Between a driver and the fleet owner they are linked to, which is the point of the driver app
To comply with legal obligations
To prevent fraud or misuse.

We never share your business data with other transporters, lenders or competitors.

8. Where Your Data Is Stored

Your data is held on managed cloud infrastructure. Some of the service providers named in section 6 - Google, Meta, Sentry and PostHog among them - operate globally and may process data outside India in the course of providing their service. Sarvam AI, which processes Sarthi AI requests, is based in India. We do not transfer data to any country that the Central Government has restricted under the DPDP Act.

9. Data Security

We implement reasonable security measures including:

Secure server hosting
Encrypted communication (HTTPS)
Access controls
Authentication safeguards.

However, no system is completely secure.

10. How Long We Keep It

We keep personal data only as long as the purpose we collected it for is still being served.

While your account is open: for as long as you use it. Your records stay put when a plan lapses, so nothing is lost if you come back.
If a fleet owner deletes their account: you can do this from inside the app, at Settings › Delete account. The account and all its data are deleted 72 hours after you confirm. You stay signed in for that whole time and the app shows a countdown, so you can stop it at any point before it happens.
If a driver deletes their account: the login is deleted immediately. What a fleet owner holds about that driver stays in the owner’s account - see section 2.
Sarthi AI: chat history stays on your phone only and is cleared when you log out. Our servers keep message counts and technical request records for 90 days and nothing of what was said; voice recordings are not kept.
If the account goes unused: after one year with no login and no active plan, the account is marked for deletion and reviewed by our team, who then delete it and everything in it. We do not send a reminder first. Signing in at any point removes the mark.

What deleting means. A deleted account is removed from the app: nobody can sign in to it or see it in the app any more, including the drivers or fleet owners it was linked to. We keep a copy of it in a separate, closed archive on our servers, with no end date. That copy is treated as deleted. It is not used for the app, analytics, advertising or any other purpose, and it is not shared with anyone. It is used only if you ask us to bring the account back.

Apart from that closed archive, two things are kept: records we are legally required to keep, such as invoices and tax records held for the statutory period; and the minimum needed to show that the deletion happened.

11. Your Rights

Under the Digital Personal Data Protection Act, 2023 you have the following rights over your personal data, and you do not need a reason to use them.

To know what we hold - a summary of your personal data, what we do with it, and who we have shared it with.
To correct, complete or update it - most of this you can do yourself in the app; write to us for anything you cannot reach.
To have it erased - see section 10.
To withdraw your consent - for anything given by consent, as easily as you gave it. On an iPhone, tracking is turned off at Settings › Privacy & Security › Tracking; location sharing is turned off in the driver app’s Settings.
To nominate someone - you may nominate another person to exercise these rights on your behalf if you die or become unable to act.
To complain - to our Grievance Officer, and, if we do not resolve it, to the Data Protection Board of India.

Write to grievance@trucksarthi.in from the email or phone number registered on your account. We will acknowledge within 48 hours and respond within 30 days. We may need to verify who you are first - that is to stop someone else obtaining your data.

If your data was entered by a fleet owner rather than by you, see section 2: the request goes to them, and we will help you reach them.

12. If There Is a Data Breach

If personal data we hold is exposed, lost or accessed without authority, we will tell you without delay - what happened, what data was involved, what it could mean for you, what we have done about it, and what you can do. We will also report it to the Data Protection Board of India within 72 hours, as the law requires.

13. Children’s Privacy

The Platform is intended for users aged 18 or older.
We do not knowingly collect data from anyone under 18. We do not track children, build profiles of them, or show them targeted advertising.

If you believe a child’s data has reached the Platform, write to grievance@trucksarthi.in and we will delete it.

14. Desktop Login via QR Code

Desktop access uses QR authentication.
Users are responsible for:

Ensuring login sessions are secure
Logging out from shared or public devices.

15. User Responsibility

Users are responsible for:

Accuracy of information entered
Legal validity of uploaded documents
Protecting login credentials and devices
Having a lawful basis for any other person’s data they enter - see section 5 of our Terms of Service.

16. Account Suspension

We may suspend or restrict access if:

Terms are violated
Fraudulent activity is suspected
Security risks are detected.

17. Changes to This Privacy Policy

We may update this policy periodically. Where a change materially affects how we use your personal data, we will tell you in the app or by email before it takes effect, and ask again for anything that needs your consent.

18. Contact Us

For any question about this policy, about what we hold, or to exercise any right in section 11, the person responsible for answering is our Grievance Officer:

Harsh Aggarwal, Director
Sarthitech Private Limited
Email: grievance@trucksarthi.in
Phone: +91 93195 95984

Address:
WZ-101/51, Mohan Nagar, Pankha Road, South West Delhi, Delhi-110046, India.

For anything else: support@trucksarthi.in